Returns and exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product.
Please check all information on sizes, length, weight, finish before placing your order. We mention all possible information on our website. Also, please feel free to email and ask us incase you need any more information.
We take a lot of care in ensuring that the product is packed properly and sent to you. In the unlikely case of a damage, please inform us along with photographs of the product and package within 24 hours of receipt. You can respond to your original order email so its easy for us to track.
Once we approve the return, we will inform you what is the best way to return the product to us.
We will issue a refund including shipping cost. Refunds will be made only after we received the shipment from you.
In case of a return,
Please email us at firstname.lastname@example.org with a photograph of the product and the package.
Once we approve the return, we will let you know on the most convenient method for sending the shipment back.
We will issue a refund to the credit/debit card/ your bank account. Refunds will only be made after we have received the shipment.
Product photographs and colours
We shoot our products in natural light and ensure that the colours are projected as close to the original.
But every screen setting is different, and you may not see the same hues of colours.
Also, most of our products are handcrafted. So slight difference are natural and cannot be considered as manufacturing error. Also when we use natural and semi precious stones they will come with their own irregularities which again cannot be considered as a defect.